Privacy Policy

1. Introduction and Scope

wifi4d ("we," "us," "our") operates the online betting and gaming platform accessible at wifi4d.cam. We are committed to protecting the privacy and personal data of all individuals ("you," "your," "Member") who register for and use our services.

This Privacy Policy describes in full detail how wifi4d collects, processes, stores, shares, and protects your personal data in connection with the provision of our sports betting, live casino, togel (traditional numbers lottery), and gaming services. It also explains your rights regarding the personal information we hold about you.

By registering an account, depositing funds, or otherwise using wifi4d services, you acknowledge that you have read, understood, and agree to the collection and use of your personal data in accordance with this Privacy Policy. This policy must be read in conjunction with our Terms & Conditions and Responsible Gaming policy.

2. Definitions

For the purposes of this Privacy Policy, the following terms apply:

• "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, including name, date of birth, residential address, email address, phone number, IP address, device identifiers, and financial account details.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, deletion, or any combination thereof.
• "Data Controller" — wifi4d, as the entity that determines the purposes and means by which your personal data is processed.
• "Data Processor" — any third party that processes personal data on behalf of wifi4d (e.g., payment processors, identity verification providers, game studios).
• "KYC" — Know Your Customer verification procedures used to confirm the identity and eligibility of Members.
• "Cookies" — small text files placed on your device by the wifi4d website to store information about your preferences, session state, and browsing behavior on our platform.

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register for or use wifi4d, we collect the following categories of personal data that you provide to us voluntarily:

• Registration data: Full legal name, date of birth, residential address (including city and province in Indonesia), email address, and mobile phone number.
• Identity verification (KYC): Government-issued identification documents such as a National Identity Card (KTP), passport, or driving license; proof of residential address; selfie photographs for biometric identity confirmation.
• Financial data: Bank account details (account number and account holder name for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, or other supported Indonesian banks); e-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja; transaction history including deposits, withdrawals, bonuses received, and wagers placed.
• Communications data: Records of your interactions with our customer support team via live chat, email, or any other communication channel.
• Responsible gaming preferences: Any deposit limits, loss limits, self-exclusion elections, or session time restrictions you configure on your account.

3.2 Information Collected Automatically

When you access and use the wifi4d platform, we automatically collect the following technical and behavioral data:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features accessed, games played, bets placed, time spent on platform, clickstream data, and navigation patterns.
• Location data: General geographic location derived from your IP address (country and region level; we do not collect precise GPS coordinates without your explicit consent).
• Session data: Login timestamps, session duration, and logout events.
• Cookie and tracking data: Information stored through cookies, web beacons, and similar tracking technologies as described in Section 8 of this policy.

3.3 Information Received from Third Parties

wifi4d may receive personal data about you from trusted third parties in the following circumstances:

• Identity verification agencies and KYC providers who confirm the authenticity of documents you submit.
• Payment processors and banking partners (BCA, BRI, BNI, Mandiri) who confirm successful transactions.
• Fraud prevention and anti-money-laundering (AML) screening services.
• Responsible gaming and self-exclusion registers, where applicable.

4. Legal Basis for Processing

wifi4d processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you have agreed to — including account management, transaction processing, identity verification, and customer support.
• Legal compliance: Processing required to comply with applicable legal obligations, including anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and tax reporting obligations.
• Legitimate interests: Processing that serves wifi4d's legitimate business interests — such as fraud detection, platform security, responsible gaming enforcement, and service improvement — where these interests do not override your fundamental rights.
• Consent: Processing for purposes such as marketing communications or optional analytics, where you have given your explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

5. How We Use Your Personal Data

wifi4d uses your personal data for the following specific purposes:

6. Data Sharing and Third-Party Disclosure

wifi4d does not sell your personal data to third parties. We share your personal data only in the following limited and controlled circumstances:

6.1 Service Providers (Data Processors)

We engage trusted third-party service providers to assist in delivering our services. These providers process your data strictly on our behalf and according to our instructions, under contractual data processing agreements:

• Payment processors: Indonesian banks (BCA, BRI, BNI, Mandiri, and others) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate deposits and withdrawals.
• Identity verification providers: KYC and document verification services to confirm your identity and eligibility.
• Game content providers: Studios such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and Spribe receive limited session data to deliver their games within the wifi4d platform.
• Fraud and AML screening: Specialist providers that help us detect unusual transaction patterns, comply with anti-money-laundering regulations, and prevent financial crime.
• IT and hosting infrastructure: Cloud hosting and CDN providers that store and deliver our platform data securely.

6.2 Legal and Regulatory Disclosures

wifi4d may disclose your personal data when required to do so by law, court order, or regulatory authority. This includes cooperation with law enforcement agencies, financial regulators, or judicial bodies in Indonesia or in the jurisdiction where wifi4d holds its operating license.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wifi4d's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected Members via email or a prominent notice on our platform prior to any such transfer, and the acquiring entity will be bound by the same privacy obligations described in this policy.

6.4 Protection of Rights

wifi4d may disclose personal data where we reasonably believe that doing so is necessary to protect the rights, property, or safety of wifi4d, our Members, or any third party — including to prevent fraud, enforce our Terms & Conditions, or respond to credible threats of harm.

7. Data Retention

wifi4d retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and registration data: Retained for the lifetime of your account and for a minimum of 5 years after account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years after account closure or the completion of the relevant transaction, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Marketing and consent records: Retained until you withdraw consent, plus 1 additional year for audit purposes.
• Technical and log data: Retained for up to 12 months, unless a longer period is required for security investigation or legal proceedings.

After the applicable retention period expires, your personal data is securely deleted or anonymized so that it can no longer be used to identify you.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

wifi4d uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) to operate and improve our platform. The categories of cookies we deploy are:

• Strictly necessary cookies: Essential for the website to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, language settings, and display options to provide a more personalized experience. These are active for the duration of your browser session or up to 12 months.
• Performance and analytics cookies: Collect anonymized data about how Members interact with our platform — page views, navigation paths, feature usage, and error events — to help us diagnose issues and improve the product. This data is aggregated and does not identify individuals.
• Responsible gaming cookies: Track session duration and spending activity to support the delivery of reality-check reminders and session-limit enforcement tools.

8.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies at the browser level. Please note that disabling certain cookies may affect the functionality of the wifi4d platform — for example, you may be required to log in again on each visit, or your display preferences may not be saved.

wifi4d does not use third-party advertising or retargeting cookies. We do not share cookie-derived data with social media networks or advertising exchanges.

9. Data Security

wifi4d implements rigorous technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive personal and financial data stored on our servers.
• Role-based access controls (RBAC) ensuring that only authorized personnel can access personal data, strictly limited to what each role requires.
• Multi-factor authentication (MFA) for all internal system access by wifi4d staff.
• Regular penetration testing and third-party security audits conducted at least annually.
• Intrusion detection and monitoring systems operating 24/7 to identify and respond to potential threats in real time.
• Secure data backup procedures with geographically distributed redundancy to ensure business continuity.

Despite these measures, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal data, wifi4d will notify you and relevant authorities within the timeframes required by applicable law.

10. Your Rights Over Your Personal Data

As a wifi4d Member, you hold the following rights over the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: You may request a copy of all personal data wifi4d holds about you, along with information about how it is processed and shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. For account details, some corrections can be made directly in your account settings; others require support assistance and document verification.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that certain data must be retained for legal and regulatory compliance purposes (see Section 7) and cannot be deleted on request alone.
• Right to restrict processing: You may request that we limit the processing of your data in specific circumstances — for example, while the accuracy of your data is being verified, or while an objection is being assessed.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing. We will honor your objection unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

11. Children's Privacy and Age Verification

wifi4d services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is enforced as a mandatory step during the KYC process for all new Members.

If wifi4d discovers that an account has been registered by a person under 21, we will immediately suspend the account, void all bets placed, return any deposited funds (net of any fraudulently obtained bonuses), and permanently delete all personal data associated with that account. Parents and guardians who believe their child may have registered on wifi4d are urged to contact us immediately at [email protected].

12. International Data Transfers

wifi4d's primary infrastructure is operated by our hosting partners. Some personal data may be transferred to and processed in jurisdictions outside of Indonesia — for example, when using cloud hosting services or third-party game providers such as Evolution Gaming or Pragmatic Play, whose servers may be located in Europe, Asia, or other regions.

Where personal data is transferred internationally, wifi4d ensures that adequate safeguards are in place to maintain the protection of your data at a standard equivalent to that described in this Privacy Policy. This may include contractual safeguards (such as standard contractual clauses) or reliance on the recipient jurisdiction's data protection frameworks. By using wifi4d, you acknowledge and consent to such transfers where necessary for the delivery of our services.

13. Marketing Communications

wifi4d may send you promotional communications — including bonus offers, seasonal promotions (such as Idul Fitri promotions or Indonesian Independence Day offers), and product updates — where you have provided your consent at registration or subsequently opted in to receive such communications.

You may opt out of marketing communications at any time by contacting our support team at [email protected] and requesting removal from our marketing list. Opting out of marketing will not affect the delivery of transactional and account-essential communications (e.g., deposit confirmations, withdrawal notifications, security alerts).

14. Third-Party Links and Services

The wifi4d platform may contain links to or integrations with third-party services — such as game content from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, or Spribe. When you interact with third-party game interfaces embedded within wifi4d, the data practices of those providers are governed by their own privacy policies. wifi4d is not responsible for the privacy practices of third-party providers, and we encourage you to review their policies independently.

15. Changes to This Privacy Policy

wifi4d reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a significant change to the categories of data we collect or to our data sharing practices — we will notify you via the email address registered on your account and by posting a prominent notice on the wifi4d website for a period of at least 30 days prior to the changes taking effect.

Minor updates (such as editorial clarifications or corrections) will be posted on this page with a revised "Last Updated" date. Your continued use of wifi4d following the publication of any changes constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must close your account and cease using wifi4d services.

16. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data wifi4d holds about you, please contact our Data Privacy team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the wifi4d website (00:00–24:00 WIB, every day)
• Response Time: Live Chat under 2 minutes; Email within 4 business hours

Our Indonesian-speaking support team is fully equipped to handle data privacy enquiries and will escalate your request to the appropriate internal team where necessary. All data rights requests are handled confidentially and in accordance with applicable law.